Return Policy

SUMMARY
You have a right of return within 14 days (return is at your own expense): We cover the initial shipping costs; if you want to send goods back, you bear the shipping costs.

 

RIGHT OF WITHDRAWAL FOR CONSUMERS
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.

 

RIGHT OF WITHDRAWAL

Right of withdrawal:

You have the right to cancel this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day

  • on which you or a third party named by you who is not the carrier has or has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly

  • on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;

In order to exercise your right of withdrawal, you must send a clear declaration to us (Werth & Werth, Berliner Str. 42, 60311 Frankfurt am Main, telephone number: 069 28 97 08, e-mail address: werth-werth@t-online.de) (e.g. an e-mail or a letter sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

 

Consequences of the withdrawal:

If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

EXCLUSION OR REASONS FOR EXPIRATION

The right of withdrawal does not apply to contracts

  • for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

  • for the delivery of goods, if they were inseparably mixed with other goods after delivery due to their nature;

 

SAMPLE WITHDRAWAL FORM

If you want to cancel the contract, please fill out this form and send it back.

  • Werth & Werth, Berliner Str. 42, 60311 Frankfurt am Main, telephone number: 069 28 97 08, e-mail address: werth-werth@t-online.de

  • I hereby revoke the contract I have concluded for the purchase of the following goods (s)

  • Ordered on: * / received on: *

  • Name of consumer:

  • Address of the consumer:

  • Signature of the consumer (only if this is notified on paper)

  • Date:

* Cross out what does not apply.